Frequently Asked Questions (FAQ)

SECTION 1: LIVE FOOD KIOSK

How do i hire your live food kiosk station?

You are recommended to email to us at sales@nurydianxin.com or whatsapp to Malcolm at 8269 4969 for an official quote to your event. Based on your number of guest, variety of food, event duration and nature of event, we will provide a recommendation on the number of servers and food required.

How is your set-up like? 

We typically set-up 15-30 minutes before the event (earlier for larger scale ones), and it would be best to provide us with details on the nearest drop-off area and advise on any security clearance required. Our set-up includes disposable table cloth laid over table, cooking equipment, food ingredients, disposables and a signage to indicate the station and that food ingredients are halal certified and vegetarian (if applicable).

What is required from client side to secure your live station?

Other than requiring your signed confirmation and timely payment to our UEN 199605394H Nury Dian Xin Delight Pte. Ltd to secure the logistics and timeslot required, we usually also request for tables (between 1.5-1.8 metre long) to be set-up at the event location and powerpoints plugs. For more than 2 stations, particularly those which uses electric grills which consume high amount of power, we recommend to use powerpoints pulled from different points to prevent any overheating or power trip.

How are we different from other vendors?

Most vendors rely heavily on part-timers to run their events, as such, there is a higher risk where staff may not turn up on time or are not empowered nor equipped to solve problems (such as electricity supply, delays in the event timing, etc.). We ensure that in all event, a senior member of our team will be on-site to oversee and ensure the sucess of your event. 

We also specialise in live food kiosk and take the quality of our food seriously.

 

SECTION 2: DIM SUM SHOP DELIVERY

When is the earliest delivery?

Our system will show you our earliest available delivery date. Our daily cut-off time is 5pm and our delivery will be done between 7.30am to 3pm. We do not delivery on Sundays and Public Holidays.

Is there any minimum order?

There's no minimum order. However, there will be a standard delivery fee of $8 (island-wide delivery) for orders below $50. For orders $50 and above, it will be free delivery. Please see our shipping policy here.

Do you have free delivery?

We offer free delivery for orders $50 and above. For orders below $50, there will be a standard delivery fee of $8 (island-wide delivery).

*Kindly note that our standard delivery fee is by "Per Order, Per Location". This means that our delivery fee is charged on the basis of one order to one delivery location. 

What’s your operating hours? Can I go to your location to buy or pickup?

Nury Dian Xin Delight Pte Ltd office hours is daily Monday to Friday, 8am to 5pm and our delivery is from Monday to Saturday, Islandwide (additional charges applies for Sentosa). Payment through PayNow has to be made on the same day of purchase before 5pm, otherwise, order will be automatically cancelled.

Kindly note that walk-in is only by appointment. For home delivery, please visit our website at www.nurydianxin.com for menu and pricing. For business enquiries, please Call or Whatsapp us at +65 6564 5667. 

Do you accept Cash on delivery (C.O.D)?

No. We do not accept Cash On Delivery (C.O.D). Orders will only be processed when we receive the payment. You may purchase through our website using credit card (Visa, Master and Amex) or PayNow/Bank Transfer. For PayNow/Bank Transfer, please follow the instructions here.

Do you sell "Hot" Dim Sum?

No, we do not. We only sell Chilled dim sum. Kindly note that all of our products are cooked, but are chilled before distribution. For safe consumption, please heat up by steaming at high heat for 6 to 8 minutes before consuming.

How long can your product last in the refrigerator?

When not consuming, keep it refrigerated (Chiller) at 0 to 4°C at all times. It can last for one week in the chiller and 6 months in the freezer (-12°C and below).

What is the "Best Before" date?

According to the Singapore Food Agency, "Best Before" date indicates how long the food will be at its best quality. 

Our standard practice for labelling product shelf life ("Best Before" date) is seven days starting from the day of your delivery. You can find the "Best Before" date at the label on top of your product packaging. It is advisable to follow our storing instructions stated on our label or website, which is keeping it chilled between 0 to 4°C at all times when not consuming.

For other storing methods, you can keep it in the freezer (-12°C and below) too. Our products can last up to a month in the freezer. If you have further enquiries regarding the "Best Before" date for your order, kindly contact us here. 

For more information regarding the different terms used for shelf life, please refer to Singapore Food Agency link here.