Frequently Asked Questions (FAQ)
When is the earliest delivery?
Our standard is next day delivery. Daily cutoff time is 6pm. So for e.g. if you place an order and make full payment by 6pm this evening, the earliest you can get your order is tomorrow. We deliver daily excluding Sunday and Public Holidays.
Is there any minimum order?
There's no minimum order. However, there will be a standard delivery fee of $6.99 (island-wide delivery) for orders below $30. For orders $30 and above, it will be free delivery. Please see our shipping policy here.
Do you have free delivery?
We offer free delivery for orders $30 and above. For orders below $30, there will be a standard delivery fee of $6.99 (island-wide delivery).
*Kindly note that our standard delivery fee is by "Per Order, Per Location". This means that our delivery fee is charged on the basis of one order to one delivery location.
Can I pay for one delivery fee and deliver to multiple locations?
No. Kindly note that our delivery fee is by "Per order, Per Location". This means that our delivery fee is charged on the basis of one order to one delivery location. For every single delivery location that is below $30, there will be a standard delivery fee of $6.99.
What’s your operating hours?
"Operating Hours", "Operation Hours", "Opening Hours", "Business Hours", refer to the general business hours; office working hours and/or online working hours of Nury's Dian Xin Delight Pte Ltd. This excludes the normal factory or plant operating hours. Nury Dian Xin Delight Pte Ltd operating hours is daily 9am to 6pm (excluding Sunday and Public Holidays).
Can I go to your location to buy or pickup?
Kindly note that we do not serve walk-in. For home delivery, please visit our website at www.nurydianxin.com for menu and pricing. For business enquiries, please call +65 6564 5667(normal call, please do not call through Whatsapp) or email firstname.lastname@example.org
Our office operating hours is daily 8am to 5pm (excluding Public Holidays), and our cutoff time for our online store will be at 6pm. Alternatively, you can contact us using this link below: https://www.nurydianxin.com/pages/contact-us or contact us using our online chat.
Do you accept Cash on delivery (C.O.D)?
No. We do not accept Cash On Delivery (C.O.D). Orders will only be processed when we receive the payment. You may purchase through our website using your credit card (Visa, Master and Amex) or PayNow/Bank Transfer. For PayNow/Bank Transfer, please follow the instructions here.
Is your product cooked?
All products are cooked, packed and distributed as chilled products. You need to heat it up by steaming the product at high heat for 6 to 8 minutes before serving for consumption.
Do you sell "Hot" Dim Sum?
No. We only sell Chilled dim sum. Kindly note that all of our products are cooked, but we chilled it before distributing out. It would be best if you heat it up by steaming at high heat for 6 to 8 minutes before consuming.
Can I request for "Hot" Dim Sum?
I'm afraid we do not have this service at the moment.
How long can your product last in the refrigerator?
When not consuming, keep it refrigerated (Chiller) at 0 to 4°C at all times. It can last for one week in the chiller and three weeks to a month in the freezer (-12°C and below).
What is the "Best Before" date?
According to the Singapore Food Agency, "Best Before" date indicates how long the food will be at its best quality.
Our standard practice for labelling product shelf life ("Best Before" date) is seven days starting from the day of your delivery. You can find the "Best Before" date at the label on top of your product packaging. It is advisable to follow our storing instructions stated on our label or website, which is keeping it chilled between 0 to 4°C at all times when not consuming.
For other storing methods, you can keep it in the freezer (-12°C and below) too. Our products can last up to a month in the freezer. If you have further enquiries regarding the "Best Before" date for your order, kindly contact us here.
For more information regarding the different terms used for shelf life, please refer to Singapore Food Agency link here.